Refund Policy

Last Updated: November 17, 2025

At Vitayur LLC, customer satisfaction is important to us. This Return & Refund Policy outlines the conditions under which products may be returned or exchanged, and refunds issued. By purchasing from our website, you agree to the terms outlined below.

1. Return Eligibility

Our return policy is valid for 30 calendar days from the date of purchase. If 30 days have passed since your purchase, we cannot offer a refund or exchange.

To qualify for a return or exchange, the following conditions must be met:

● The product must be unused and in its original, unopened packaging

● We must receive the products within 15 days of your return or exchange request

● The product must not be perishable or otherwise excluded from returns (see Section 4)

● Returns are subject to inspection. If the returned item does not meet the above conditions, we reserve the right to deny the refund or exchange.

2. Defective or Damaged Items

If your item arrives damaged or is defective, please contact us within 7 days of receipt at [email protected]. We may request photos or additional information to process a replacement. Approved defective items may be exchanged or refunded at our discretion.

3. Non-Returnable Items

Due to the nature of dietary supplements and health-related products, we cannot accept returns or exchanges for:

● Opened, tampered with, or used products

● Any consumables removed from original sealed packaging

● Items returned more than 30 days after purchase

● Sale or clearance items

● Perishable or promotional items marked “Final Sale”

4. Proof of Purchase

To complete a return or exchange, you must provide a valid proof of purchase, such as:

● Your order confirmation email

● Receipt or invoice

● Order number linked to your account

Without proof of purchase, we cannot process a refund or exchange.

5. Refund Process

Once your return is received and inspected, we will notify you via email whether your refund has been approved or rejected. If approved, a refund will be processed to your original method of payment. Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Refunds cover the product cost only. Shipping and handling fees are non-refundable.

6. Return Shipping

Customers are responsible for return shipping costs unless the product is defective or an error occurred on our part.

Returns must be mailed to:

Vitayur LLC
3401 Hartzdale Drive, Suite 103B, Unit #848
Camp Hill, PA 17011

Please ensure the product is securely packaged. We are not responsible for items lost or damaged in return transit. We recommend using a trackable shipping method.

7. Exchanges

We will replace items only if they are defective or damaged and meet eligibility criteria. If you need to exchange an item, please email [email protected] with your request and order number.

8. Restocking Fee (if applicable)

Vitayur does not charge a restocking fee for eligible returns at this time. However, we reserve the right to introduce one in the future for returned items that are opened, damaged, or not in resalable condition.

9. Changes to This Policy

We reserve the right to modify this Return & Refund Policy at any time. Changes take effect upon posting on this page. Your continued use of our website and Services constitutes acceptance of the updated terms.

10. Contact Us

If you have questions about your return, or would like to initiate a return or exchange, contact us at:

Email: [email protected]

Contact Page: https://vitayur.com/contact-us

Mailing Address:
Vitayur LLC
3401 Hartzdale Drive, Suite 103B, Unit #848
Camp Hill, PA 17011